Robert Knowles, Jr. is an insurance professional with more than 35 years of experience.
He has been with Knowles Associates for over 30 years, taking over as principal of the agency in 1988. Bob is a graduate of the College of the Holy Cross in Worcester, Massachusetts.
He is very active in the Scranton community having served as President of The Country Club of Scranton, and Waverly Community House, Board of Directors for Scranton Preparatory School, and The Greater Scranton YMCA, Board of Trustees for Keystone College, Vice Chairman of Mercy Health Partners, and a Director for Franklin Security Bank. He currently serves as Chairman of the Scranton City PAC, Trustee and Vice Chairman at the Northeastern Pennsylvania Health Care Foundation, and a director at Burkavage Design Associates.
Bob’s family consists of his wife, Michele, and three children, Susan, Jack, and Matt.
Susan Kelly has been in the insurance industry and with Knowles Associates for over 25 years. She attended Lackawanna College and Bloomsburg University, and has earned designation as a Chartered Property and Casualty Underwriter (CPCU) from the American Institute for CPCU, the insurance industry’s most respected professional recognition.
Susan is a recipient of the Top 25 Women in Business in NEPA.
She is also active in our community as a member of the Rotary Club of Tunkhannock and having served on the Board of Director’s of Dress for Success Lackawanna, as past President of the NEPA Chapter of CPCU’s and a member of NEPA National Association of Women Business Owners.
Susan lives in Moscow with her husband Marty and has two children, Marty and Matthew.
Todd Zimmerman has been in the insurance industry and with Knowles Associates Insurance Agency for over 20 years.
Todd is a graduate of Liberty University and is extremely active in his community. He is a 2 year board member of the Abington Little League, an Abington Area Joint Rec board member, past Chairman of the Board for Summit Christian Academy and the past Vice President of the Clarks Green Borough. He also serves on the Ethics Board of VNA Hospice.
Todd lives in Clarks Green with his wife, Amy, and three sons, Tyler, Spencer and Carter
Lauren Benner has over 30 years of experience in the insurance industry and has been with Knowles Associates for 20 years.
Lauren has been a leader in keeping Knowles Associates abreast of the latest management systems and insurance software. Using technology to improve customer service is Lauren’s responsibility.
A graduate of King’s College with a degree in accounting, she attends continuing education to keep up with changes in the insurance industry and developments in automation.
Lauren lives in Sweet Valley and has two children, Tammy and Jonny.
Patricia Hozempa has 30 years of experience in the insurance industry and has been with Knowles Associates since 2003.
She is licensed in Property and Casualty, Life, Accident, and Health Insurance. Patricia is a member of International Association of Insurance Professionals.
She is also a member of the Shavertown United Methodist Church.
Nicole Charles has more than 15 years of experience in the insurance industry and has been with Knowles Associates since 2003.
She is a graduate of Valley View High School and Lackawanna College with a degree in Accounting. She is involved with several community events and fundraisers.
Ellen Genello has been with Knowles Associates since 2011.
She is a graduate of the University of Scranton with a Bachelor of Arts’ Degree in Communication, and earned her property and casualty license in 2011.
Ellen is a Dress for Success Lackawanna volunteer, member of POWER! Scranton and the Association for Women in Communications.
Kristen Ference has more than 12 years of experience in the insurance industry. Her background includes working with both insurance carriers and agencies.
She joined the Knowles Associates team in 2017. She is a graduate of the University of Scranton with a degree in English, and earned her Property and Casualty license in 2006.
